Privacy Policy

This policy covers our websites, apps, products, and services that refer to it. We're here to explain what data we collect, why we collect it, how we process it, and who we share it with. Plus, you'll learn about your rights regarding your data and how we handle privacy and security.

Any personal data you provide, or we already have, will be processed according to this policy. We'll communicate through our websites, designated phone numbers, or other updated methods.

By using our services, you agree to these terms. If you don't, please don't use our website or give us your data.

In this policy, "Company" means the entity defined in our Terms and Conditions. We adhere to data protection laws like the National Ordinance on the Protection of Personal Data and the EU's General Data Protection Regulation (GDPR). Essentially, the Company is responsible for determining how and why your data is processed.

Information We Gather

Data privacy and transparency are integral to Wazamba Casino's commitment to gaming excellence. Our platform gathers the following information to ensure that it meets your needs and maintains your trust.

Personal Data

We collect a range of personal data to ensure we can provide the best service possible. This includes contact details such as your name, address, phone number, and email, as well as identity information like your date of birth and passport number. We also gather data about your activities on our site, including bets placed, winnings, and interaction details. Technical information from your devices, such as IP addresses browsing history, and financial data related to your payments, are also recorded.

Non-personal Data

We also gather data that doesn't directly identify you but helps us understand how you use our platform. This includes information about your usage patterns and activity logs, which are crucial for improving our services and enhancing your experience.

As you navigate our site, especially the blog, we collect aggregated data that shows how you interact with our content.

1. Device and Browser Information: the type of device and browser you're using.
2. Language Settings: your preferred language settings.
3. Visit Timestamps: when you visit our platform.
4. Referral Sources: how you found your way to our site.

These insights are invaluable. They allow us to refine our services continually and tailor our offerings to better suit your needs and preferences. By understanding your interactions, we can create a more personalised and efficient user experience.

Purpose of Your Information

Your data is used to create and manage your account, verify your identity, and protect against fraud. It helps us provide tailored customer support and personalise your experience. We also use it for regulatory compliance, such as anti-money laundering laws and responsible gaming practices. Marketing communications, if you consent, allow us to offer you promotions and updates on our services.

We may access publicly available information to meet legal requirements and prevent fraud. While some data processing is automated for efficiency, all critical decisions are reviewed by our staff to ensure accuracy and fairness. Your privacy and security are our top priorities in handling your data.

Data Retention Period

We take the protection of your personal data very seriously and adhere to all applicable Data Protection Laws. Your data is kept secure and used only for legitimate purposes. We retain your data only as long as necessary, based on the purpose it was collected. The duration for which we keep data depends on its nature and our relationship with you.

Typically, we assess if there are any legal requirements to retain your data, such as tax or corporate laws, which might mandate a specific retention period. For example, transactional data is often required to be kept for at least five years. We also consider any legal claims or challenges that may arise, keeping relevant data to defend against such actions.

When your data is no longer needed, we either securely delete or anonymise it. However, if you fail to provide the required data, it may hinder our ability to fulfil our legal and contractual obligations and manage your account effectively. This could result in us being unable to offer you certain products or services. Your cooperation in providing accurate data is crucial for maintaining a smooth and compliant service.